How to Send Datalog and Feedback with Autel Diagnostic Tools

How to Send Datalog and Feedback with Autel Diagnostic Tools

Proven in diagnostics, Autel has always supported its users — not only at the point of sale but also after sales.

With Autel diagnostic tools, datalog and feedback help users resolve unfinished jobs with professional support.

Data logging is the most effective way for MaxiSys tablet users to solve software issues encountered during use.

The process was developed to make your workflow even easier.

Your tablet records every session and the last 20 logins.

When connected to a vehicle, if you encounter a technical error, tap the technical data log icon to save or upload the issue.

A dialog lets you choose the error type that matches your problem or enter more details.

You can save or upload the data log.

Our engineers review the session and tell the user who uploaded the datalog that a software fix patch will be checked.

That fix can also be used by all users with active subscriptions in the next available update.

This datalog process benefits not just one user but all Autel users.

If you logged out before saving or uploading, find the session under History in Data Manager and tap it to save or upload.

Saved but not uploaded sessions are kept under the Feedback tab; uploaded sessions are stored under Feedback as well.

After engineer support responds to the reported error, a notification icon appears at the top of the Data Manager app.

Through feedback, users can tap that icon to see answers to their questions or problems.

If you have any questions or concerns about this procedure, please contact the support team.

Autel Diagnostic Tools use this workflow for datalog and feedback. Autel continues working with its professional team to solve every situation users face.

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